On-Boarding of New Employees: Be Present

A robust on-boarding plan is essential for any company. As leaders, we have to be intentional about ensuring new employees understand the mission and the culture of your organization, the needs of the customers you serve and their role in the company’s success. Normally on-boarding is a function of the HR or talent management team, but how often do you sit in on those trainings? Probably never.

I get it. You are the CEO. You are busy and your days are full but I challenge you to make time for the newest members of your team. For a few years now, I’ve made it a point to visit with each new officer training class. I encourage you to do the same. Make it a point to visit as many new employee orientations as you can. When you do, you look directly into the future of your company.

Also, new staff needs to see a career path and you are the embodiment of that path. They want to know that your agency has opportunities for growth. Starting a new career is scary and they want reassurance that they are making the right decision for the long term.

Finally, all employees want to know that you care. Most companies have a disconnect between the central office executives and the front line staff. By coming to new employee orientation, you start to chip away at that wall before it can fully be erected.

Your presence at new employee orientation can change the future of your agency one class at a time. While I know it is time-consuming, the reality is there is nothing more important than your team and the sustainable success of your business.

"So, How Am I Doing?"